New members must personally care for 5 or more dogs or cats and/or breed one litter of puppies or kittens per year and live in the U.S.
One name per membership. Only one membership per household. Multiple memberships from a single household violates Program Terms and may result in termination of the Pro Club account.
Purina Pro Club is not a program for institutional organizations, such as rescue groups, humane societies, or animal shelters.
Account is named member’s account only. Pro Club will not be involved in disputes over account ownership.
It is the responsibility of the Pro Club member to monitor who has access to the account information. Pro Club will not be involved in disputes that are beyond the limitations of the program.
Purina reserves the right to change the Program Terms, terminate a participant’s membership, or terminate the Pro Club program at any time. Purina retains all rights pertaining to membership, program administration, starter kits, rewards, earnings and issuance of points.
Providing false information to gain Purina Pro Club membership or starter kits may result in termination of Pro Club membership and potential legal action.
Pro Club members will not solicit for or resell receipts or invoices for pet food, coupons, checks, or starter kits.
Receipt or invoice submissions may only be made using receipts or invoices from products purchased by the submitting Pro Club member.
Any retail or internet sale or purchase of program materials associated with Purina Pro Club is a violation of the Program Terms. Pro Club is not responsible for and will not allow submission or credit for fraudulent receipts, invoices or other proofs of purchase.
Purina Points are not a cash equivalent and do not have cash value.
Only receipts or invoices are valid for submission and credit to your account. UPC codes are not valid proof of purchase.
Torn or unidentifiable or unreadable receipts or invoices will not be credited to your account.
Scanned receipt or invoice must be the entire receipt or invoice and must include retailer name, date, participating Purina product and purchase price paid.
Scanned receipt or invoice images must be under 5MB in size and uploaded to the website in the form of a .jpg, .png, or .gif.
Purina recommends that you mail your receipts or invoices by certified first class mail or some other traceable delivery method to ensure proof of delivery verification in the event Pro Club does not receive your receipts or invoices.
Receipt and invoice discrepancies will be investigated upon request up to one year from date of submittal.
There is no cap to a member's point earnings in the program.
Purina, in its sole discretion, reserves the right to terminate membership, or remove or disqualify Purina Points for any violation of Program Terms.
Receipts and invoices and points from redeemed receipts or invoices are non-transferable.
Purina Points expire three years from date of last account activity.
You are responsible for any taxes that may be owed as a result of points earned and/or redeemed. Please consult your tax advisor if you have any tax questions about the program.
Purina Points can be redeemed for a variety of rewards. All reward selections are subject to availability. Purina reserves the right to substitute items with comparable ones of equal or greater value in its sole discretion. To redeem Purina Points, members may call Purina Pro Club at 1-877-PRO-CLUB, between 7:00 a.m. and 5:00 p.m. CT, Monday through Friday; or visit us on-line at purinaproclub.com; or submit a proof of purchase claim form.
Members can redeem Purina points at any time if they have accrued enough to select an item from the minimum redemption level.
Many rewards are issued as certificates by the reward providers. Rewards and reward providers are subject to change and may be discontinued without notice. Purina reserves the right to make merchandise substitutions of reward items at any time in its sole discretion. Certificates cannot be replaced if lost or stolen.
Rewards will be sent to your mailing address on file unless otherwise instructed. By requesting shipment of a program reward to a different address, you assume sole responsibility for the receipt of the reward. Rewards will not be shipped to an international address.
Address correction is requested, as Purina Pro Club is not responsible for packages sent to addresses that are not current.
Three to five weeks should be allowed for processing and delivery of Checks, Merchandise, Gift Cards, Gift Certificates, and Purina® Pro Club® Visa® Prepaid Cards.
Reward certificates are void if altered or where prohibited by law.
Rewards are subject to the terms and conditions imposed by the reward provider.
Expiration of reward certificates is subject to the policy of the reward provider. See the individual reward certificate for details of specific expiration dates.
Neither Maritz nor Purina assume liability for use or misuse of gift certificates or merchandise after shipment to the member.
Rewards cannot be purchased with cash or any cash equivalent.
Upon redemption, Purina Point totals are automatically adjusted. Purina Point adjustments will also be made for all returns of merchandise.
Any damaged or defective merchandise will be accepted for an exchange within 90 days of order receipt.
Purina Pro Club will not conduct delivery inquiries more than 6 months from the date of the order.
Purina checks (Dog Food or Cat Food Checks or Veterinary checks) will have a one-year expiration and cannot be reissued if recipient allows them to expire.
Dog Food or Cat Food Checks, Veterinary Checks, Gift Certificates, Gift Cards, and Visa prepaid cards should be protected like cash by Pro Club members. Purina is not responsible for replacement in the event of loss, theft or destruction after issuance. Purina Checks, Gift Certificates and Gift Cards will not be reissued and we are unable to supply tracking numbers as we do not track the identification of individual Gift Cards or Certificates. Gift Certificates and Gift Cards are not returnable.